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Communication Policy

The purpose of this policy is to provide general guidelines as to the level of customer service expected by all Township of Elizabethtown-Kitley employees.  According to the policy:

• Telephone calls are to be returned within one (1) business day if the staff person receiving the message is in the office.  In the case where the staff person is away, a return call is to be made within one (1) to two (2) days of returning to the office.
• Emails are to be acknowledged within two (2) business days, provided the employee is not on an extended leave.
  • If the email is considered 'junk mail', such as selling advertising space etc., no response is required by staff.

To view the Township's Communication Policy please click here.

General inquiries and information:

Email:  mail@ektwp.ca

Phone:  613-345-7480

Fax:  613-345-7235

Please send all mail to:  6544 New Dublin Rd, RR2, Addison ON    K0E 1A0

Phone, Extension Numbers, and Emails